Many organizations facing today's challenging environment, are looking beyond simple Technical Support to Managed Services. Outsourcing some, or all, of your day-to-day IT operations, allows you to focus on key business opportunities.
Services that are often handled under this banner include:
- Network Management
- Server Management
- Vendor Management
- Security Management
- Application Management
- Helpdesk Management
- Technology Architecture
- Telephony and Communications
Intelica will work with your organization to develop and implement a Managed Service portfolio to suit your needs. Our consultants work with your team to provide a complete service. And monthly reporting will ensure a 360° view of your operations.
Managed services can help your organization achieve the following benefits:
- Compliance with widely accepted IT standards such as ITIL
- Attraction, retention, and management of a diverse skill set including Contingent Labour
- Simplified reporting focused on Key Performance Indicators (KPIs) or managed metrics
- An ability to focus on key business opportunities
- Reduced risk and liability associated with in-house personnel
- Comprehensive reporting with which to make sound decisions
Sharing the accountability for IT operations helps reduce risk and provide focus to your organization. We deal with any of the day-to-day issues, allowing you to focus on the more strategic business ones.