Managed Services

Many organizations facing today's challenging environment, are looking beyond simple Technical Support to Managed Services. Outsourcing some, or all, of your day-to-day IT operations, allows you to focus on key business opportunities.

Services that are often handled under this banner include:

  • Network Management
  • Server Management
  • Vendor Management
  • Security Management
  • Application Management
  • Helpdesk Management
  • Technology Architecture
  • Telephony and Communications

Intelica will work with your organization to develop and implement a Managed Service portfolio to suit your needs. Our consultants work with your team to provide a complete service. And monthly reporting will ensure a 360° view of your operations.

Managed services can help your organization achieve the following benefits:

  • Compliance with widely accepted IT standards such as ITIL
  • Attraction, retention, and management of a diverse skill set including Contingent Labour
  • Simplified reporting focused on Key Performance Indicators (KPIs) or managed metrics
  • An ability to focus on key business opportunities
  • Reduced risk and liability associated with in-house personnel
  • Comprehensive reporting with which to make sound decisions

Sharing the accountability for IT operations helps reduce risk and provide focus to your organization. We deal with any of the day-to-day issues, allowing you to focus on the more strategic business ones.